WhatsApp Ads: A good call for B2B and B2C firms


In today’s digital landscape, our WhatsApp notifications are inundated with a barrage of family updates, college chatter, and school group messages. Yet, amidst the flurry of personal communications, we frequently find ourselves turning to this messaging app for more practical purposes, including interacting with WhatsApp Ads. Whether it’s catching up on last-minute gift notifications from online shopping platforms or scouring for takeout discounts on those exhausted weekend nights when cooking seems like an insurmountable task, WhatsApp has seamlessly integrated itself into our daily routines, serving both B2B and B2C needs.

The statistics speak volumes about the app’s ubiquitous presence in our lives. With a staggering 100 billion messages exchanged daily, a significant chunk of which involves business-to-customer transactions facilitated through WhatsApp Ads, WhatsApp has become more than just a platform for personal conversations. Users dedicate an average of 19.4 hours per month to engaging with the app, with Indian users surpassing this global average by a significant margin, highlighting its widespread adoption and utility.

This exponential growth hasn’t gone unnoticed by marketers and advertisers. Suraj Nambiar, National Media Head at Tonic Worldwide, acknowledges WhatsApp’s increasing importance in brand advertising and marketing strategies, particularly in the realms of customer interaction and service. He attests to the effectiveness of WhatsApp advertisements within businesses’ media mix, especially in the Indian market, where consumer expectations for updates on products and services via WhatsApp have become the norm. As a result, the platform’s share of advertising expenditure, including WhatsApp Ads, continues to rise, fueled by its unparalleled user engagement rates.

Delving deeper into demographics, the most active user groups span ages 26 to 45, with a robust presence among both younger and middle-aged demographics. Moreover, over 50 million enterprises worldwide leverage WhatsApp Business, with approximately 15 million based in India alone. These businesses predominantly utilize the platform for customer support and the seamless communication of order and delivery updates, further cementing WhatsApp’s pivotal role in facilitating commercial interactions on a global scale, both in B2B and B2C scenarios.